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What is Credit Control?
Understanding credit control and how it works
Credit control is the process by which businesses manage and monitor customer credit to minimise bad debts and ensure timely payments. It includes setting credit limits, assessing creditworthiness, sending reminders and following up on overdue invoices. Effective credit control maintains positive cash flow and reduces financial risk.
Sign up before the end of December and pay nothing* until the end of January 2025
To celebrate Novuna Business Cash Flow being shortlisted for ‘Best Use of Technology’ at Chartered Institute of Credit Management (CICM) British Credit Awards 2025, we want to give businesses the chance to benefit from our smart credit control services.
Our digital onboarding enables you to sign up in as little as 24 hours, so you can start benefitting from improved cash flow straight away. Act now and pay nothing until the end of January. This could save your business up to £550!
*based on a maximum of 20 debtor accounts
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Pages in this SectionHow does the credit control process work?
Novuna combines automated systems with expert intervention to collect outstanding debts faster. Using automated statements, letters, and calls, all backed by state-of-the-art technology, we ensure your invoices are chased efficiently, managed by real people who know how to get results.
How we support your credit control process
We provide a variety of tools and services to ensure smooth debt collection:
- Debtor portal: Debtors can view statements and communicate easily, promoting transparency.
- Monthly statements: Sent electronically, allowing you to focus on running your business.
- Dunning letters: Automated reminders tailored to your schedule to keep debts on track.
- Chasing calls: Performed by our experienced credit controllers to ensure timely payments.
- Proactive collections: Contacting debtors before invoices are due, addressing issues in advance.
- Dispute resolution: Our team helps resolve disputes while maintaining positive customer relationships.
- Named credit controller: A single point of contact for consistent and personalised updates.
The benefits of outsourced credit control with Novuna Business Cash Flow
Advanced technology
Our state-of-the-art systems ensure effective tracking and timely reminders.
Cost-effective solutions
More flexible and affordable than employing a full-time credit control team. For a no obligation quote or an informal chat you can call our friendly team today on 0808 250 0859.
Professional expertise
We offer award-winning client services and our team is experienced and affiliate members of the Chartered Institute of Credit Management.
We're an award winning cash flow management company
Innovation in the SME Sector 2024
Alternative SME Lender of the Year 2023
SME Lender of the Year 2023
Best Use of Technology 2023
Best Provider 2023
We come highly recommended by our customers
"The communication and support has been outstanding. Providing me with all the information I needed regarding new clients coming onto our books. The system they use is so user friendly and the drawdown payments are very efficient in the fast moving world of temporary payroll."
Read full reviewAlternative cash flow finance from Novuna Business Cash Flow
Invoice Factoring
Invoice Discounting
Payroll Finance
Want to learn how you can boost your businesses cash flow?
Our Cash Flow Resource Hub has been set up to help SME's with cash flow finance advice, tips and resources to help with their cash flow position.
We explore ways you can begin improving your cash flow situation and start getting your business on track to positive cash flow.
