Five reasons to work with Novuna Business Finance
At Novuna Business Finance, our direct asset finance team possess over 30 years of experience in working with businesses across a diverse range of sectors, spanning from small enterprises to large corporations. As a business, we strive to provide an exceptional customer service and place a focus on building strong relationships.
Here are five reasons to work with us:
We build partnerships
As a direct business, we work really closely with our customers. We continually strive to not only act as a funder but also a trusted business partner with regards to future business development. Our aim, where we can, is to put in place credit lines for our customers to invest in business assets and to make it as easy as possible to deal with us.
We’re mindful of the fact that there are many players in the market offering asset finance, and the commodity that we all sell comes from the same place. At Novuna Business Finance, offering an exceptional customer service is key. Our Regional Managers job, in a nutshell, is to go out and build strong relationships with business owners and leaders, and work with them to grow their business and become their lender of choice.
We take the time to listen!
Our team take the time to understand our customer's business, the factors that influence buying decisions, and, more importantly, what their desired goals are.
We like to work closely alongside our customer and are always mindful of the old sales saying 'we have two ears and one mouth, and they should be used in that ratio!', i.e. listening is twice as important as making assumptions!
We empower SMEs
The focus of mainstream business news is usually concerned with the UK and global corporate players, and not the hundreds of thousands of SME businesses providing goods and services to both consumers and other businesses. We understand that it's these businesses that will most likely require funding partners to grow, and that is of course where we come in.
SMEs are the engine of growth in our economy. As a lender, we have a vital role to play - unlocking access to funding for these businesses, enabling them to innovate and invest.
Every interaction matters
Customer service is at the forefront of what we do, as demonstrated by our multiple award wins and service accreditations. We believe that exceptional customer service involves being knowledgeable, responsive and supportive. This means promptly addressing enquiries and exceeding our turnaround times.
We find great joy in supporting SMEs and witnessing their business success, especially when we have been able to contribute to their journey.
Flexibility is key
We understand that no two businesses are the same, which is why our offering can be flexed to suit our customers’ requirements. We look at each application based on its individual merits and propose payment terms that will be the best fit for the business’s circumstances.
Our flexibility ensures that we can adapt to the unique challenges and opportunities faced by our customers.
Let's talk!
Our team is on hand to support your established business whatever step of the funding journey you are on. We'd love to hear from you to see if we can help.