Introducing our experts
As a retailer, you know how important it is to build long-standing relationships. Having the support of a reputable retail finance provider to help you achieve your business goals is key. But dealing with day-to-day contacts you trust and get on with makes the journey all the more enjoyable.
Let's kick things off by introducing you to our team.
250+ years of combined experience at Novuna
160 colleagues within the Consumer Finance division... and counting!
Over 100 nationwide client visits every month
Almost 4,000 retailers onboarded across a variety of sectors
Over 1,000 EPOS integrations completed
Meet our people
Our Consumer Finance division is made up of several tight-knit teams who work together to support our retailers. From onboarding specialists and e-commerce experts to dedicated Relationship Managers, you'll have access to some of the best in the business to help you leverage our market-leading finance solutions.
Build your bespoke finance package
Our New Business team will get to know your business and objectives to find a finance solution that works for you.
You'll find no hard sell here. While our team will be more than happy to tell you all about Novuna Consumer Finance and our unique offering, they'll also delve into what you're looking for and what options could best support your customers.
We understand there's always a sense of the unknown when choosing a new retail finance provider. Our New Business team will stay by your side until you're fully onboarded with us so you'll always have one familiar point of contact to deal with.
Get set up sooner with our no-fuss integration process
Our e-commerce team will help integrate our credit application platform with your website or in-store POS system.
From ready-to-go plugins to bespoke integration solutions, our digital experts are ready for anything. Just tell us your requirements and we'll help to manage every step of the integration process. You could be all set up in a matter of weeks - or sometimes even days.
Our e-commerce team also work tirelessly behind-the-scenes to improve our online finance system, so our retailers consistently benefit from the latest developments.
Supercharge your finance offering with expert insights
You'll be assigned a dedicated Relationship Manager to help you harness the power of retail finance.
Our Relationship Managers are not only extremely knowledgeable about retail finance - they have their finger on the pulse of your sector too. This means they can provide bespoke insights and advice based on your industry, your customers and your data.
You'll have a day-to-day contact to reach out to with any queries, and also someone in your corner to provide proactive commercial support.
Sell and promote finance compliantly
We'll guide you through an ever-changing regulatory landscape, so you can continue to offer finance compliantly.
We understand FCA rules and regulations are complex. That's why our specialist team are on hand to support you selling and promoting finance in a compliant manner.
Tom and his team are also responsible for developing dashboards and reporting tools so you can dig into the data and identify ways to further grow your sales.
Hear from more of our experts
From underwriting to customer experience and risk, we have hundreds of specialists focused on delivering the best possible service for you and your customers. Here are just some of the people you might meet when you partner with us...
Brian Flesk
Brian Flesk
Head of Retail
Brian leads our team of retail experts, overseeing the overall strategy for our Consumer Finance division.
Elaine Keith
Elaine Keith
National E-Commerce Manager
Elaine and our e-commerce team will help you to get set up and integrated quickly when you onboard with us.
Darren Clark
Darren Clark
National Retail Manager
Darren and his team will look after your account, providing commercial support to help you harness the power of finance.
Simon Pether
Simon Pether
National Retail Manager
Simon looks after a team of Relationship Managers who are tasked with helping to grow and support your business.
Tom Maddy
Tom Maddy
Process Improvement & Controls Manager
Tom's team help our retailers to sell and promote finance in a compliant manner.
Max Wilkinson
Max Wilkinson
Senior Relationship Manager
Max helps to deliver the best possible outcomes for our retailers and their customers.
Get in touch with our team
Have a question for us or simply want to find out about our retail finance offering? Fill out our short form and a member of our team will get back to you as soon as possible.
If you're keen to partner with us to offer retail finance, you will need to confirm you can meet all of the following criteria:
- Minimum of £2,000,000 in annual sales turnover OR £50,000 in finance in the last year
- A minimum of 2 years trading history
- Be trading profitably
- A minimum net worth of £25,000, unless your business is within the Home Improvements market then a minimum of £100,000 will be required
- The products you offer are for consumers and NOT for businesses
- You do not offer renewable energy (including solar), dentistry, invasive healthcare, clothing, personal development or training solutions
Retail Partner helpline
If you are an existing retail partner with a general enquiry, please call our Retail Helpline:
0344 375 5515
Retail Helpline opening hours:
08:45 - 18:00 Monday to Friday
08:45 - 18:00 Saturday
10:00 - 18:00 Sunday