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Retail finance case studies

Hear from retailers just like you to find out what it’s like to work with Novuna. Our retail partners share why they first decided to start offering finance and the difference it’s made to their business so far. Let’s meet them…

Making art more accessible with Own Art

We've been the finance provider for the Own Art initiative for more than seventeen years. It's an honour to join them in celebrating their 20th anniversary and Own Art becoming a UK-wide initiative in 2024.

Own Art offers their network of over 300 galleries the opportunity to offer interest free finance to customers, helping to bring the joy of owning art to more people whilst also boosting sales for the gallery and its artists.

Discover how our art gallery finance supports the creative industry.

"The benefit for customers is that through Own Art they might be able to purchase a piece of art that they’ve had their eye on in the gallery that they might have thought they couldn’t afford. It’s now within their reach, and they can just spread the cost really easily."

Siobhan Garrigan, Senior Marketing and Communications Manager at Creative United

Partnering with Stiltz to offer finance in the right way

We work with domestic elevator company, Stiltz, to offer finance to their customers, helping to make their products more accessible and more affordable for more people.

When Stiltz were first looking for a retail finance provider, it was crucial for them to partner with a company with similar brand values who would put their customers first. Enter: Novuna.

Discover how we made the onboarding process straightforward and enjoyable while also pioneering a new telephone only process to add an extra layer of protection for customers.

"If you need a company who you can depend on, a company who are easy to work with, a company who are going to hold you to account to make sure you do things the right way, then Novuna are the right people for you."

Mike Lord, CEO of Stiltz Homelifts

Securing more customers and higher average transaction values for Tredz

Tredz, one of the largest cycling retailers in the UK, is all about delivering a great experience to customers. Offering finance can give customers more financial flexibility. Knowing they can spread the cost allows them to buy the bike they actually want rather than the bike that fits the budget they originally had in mind. This not only supports customers in buying a bike that best suits their needs, but also improves average transaction value.

"I had a certain price in mind for the bike, but the financing options available really opened it up and allowed me to see what I could afford over a longer period of time. The Novuna system made it easy to make the purchase."

Tredz Customer

Providing interest free finance to over half of Wyecliffe Galleries’ clients

Wyecliffe Galleries talks to us about the difference finance has made not only to sales but also to the overall customer experience. Gallery finance gives customers who may not otherwise be in a position to buy artwork the chance to spread the cost, making their dream piece much more attainable and affordable.

"It’s lovely to see customers fall in love with a painting. Interest free credit makes it affordable to actually obtain and begin that collection. We’ve found since offering interest free credit, we’re actually opening up the ability to collect art to all different sorts of people, which is amazing."

Ben Fry, Director of Wyecliffe Galleries

Risk-free finance to help Leeds Golf Centre retain existing customers and attract new ones

Our Membership & Fee finance solution allows Leeds Golf Centre members to pay for their annual membership over monthly repayments, making the cost more manageable.

Leeds Golf Centre tell us how offering this option has helped them to grow their membership while retaining existing golfers. With zero risk to worry about, it’s no wonder the team describe our finance solution as a ‘no brainer’.

"The main thing about the product we have with Novuna is that it’s a no recourse model. So that means that if a member was to default on any payment, Novuna don’t come back to the golf club to recoup any of those losses."

Andy Herridge, Fore Finance Partner

Interested in becoming a retail finance partner?

If you would like to enquire about becoming a retail partner, please complete the short form, and one of our team will be back to you within three business days.

You will need to confirm you can meet all of the following criteria:

  • Minimum of £2,000,000 in annual sales turnover OR £50,000 in finance in the last year
  • A minimum of 2 years trading history
  • Be trading profitably
  • A minimum net worth of £25,000, unless your business is within the Home Improvements market then a minimum of £100,000 will be required
  • The products you offer are for consumers and NOT for businesses
  • You do not offer renewable energy (including solar), dentistry, invasive healthcare, clothing, personal development or training solutions

Retail Partner helpline

If you are an existing retail partner with a general enquiry, please call our Retail Helpline:

0344 375 5515

Retail Helpline opening hours:
08:45 - 18:30 Monday to Friday
08:45 - 18:00 Saturday
10:30 - 16:00 Sunday

Customer helpline

If you're a customer looking to speak to someone about your existing retail finance or personal loan agreement, call our Customer Helpline:

0344 375 5500

Customer Helpline opening hours:
09:00 - 18:00 Monday to Friday
Closed Weekends & Bank Holidays