Novuna Business Finance implements automated invoice processing to enhance its service

With customer experience at the core of its business and driving its digital transformation strategy forward, Novuna Business Finance has combined Evolution AI’s data extraction technology with Workato’s Enterprise Automation platform to achieve end-to-end automated invoice processing.

The new automated process means Novuna Business Finance will no longer have to rely on time-consuming manual invoice processing techniques, resulting in a faster, more efficient service - and enabling the business to bolster its reputation for exceptional customer experience.

Traditional Optical Character Recognition (OCR) technology, which reads and extracts written information from paperwork, has historically been ineffective due to the large volume of invoice formats the business receives.

Through an introduction from CGI, the business has found a solution combining Evolution AI’s intelligent document processing (IDP) technology with Workato’s Enterprise Automation platform.  The advanced tech stack has enabled the business to automate the entire end-to-end process by reading, extracting and validating the relevant data and performing all necessary checks.

The time to process an invoice previously ranged from hours to days if amendments needed to be made as the process had to be repeated, increasing workloads, and consequently delaying pay out. Automatic updates of its core Alfa system allows teams to focus on other areas where their expertise is better utilised.