Case study: Partnering with Stiltz to support customers
Friday 11th October 2024
Stiltz Homelifts produce domestic lift solutions to improve access within customers’ homes. As their business is all about making life easier for customers, it’s no wonder their top priority is creating a smooth and enjoyable purchasing journey – including the option to spread the cost.
Offering finance undoubtedly supports the brand’s mission to put customers’ needs first. So when Stiltz decided to look for a new finance provider, it was important to choose one that would not only be able to offer the required finance solutions, but who had equal dedication to caring for customers.
If you need a company who you can depend on, a company who are easy to work with, a company who are going to hold you to account to make sure you do things the right way, then Novuna are the right people for you.
Mike Lord, CEO of Stiltz Homelifts
Benefits of working with Novuna Consumer Finance
- Allowed Stiltz to expand their business by reaching a wider customer base
- Developed a pioneering telephone only process to add an extra layer of protection for customers
- Shared brand values ensured consistent service for customers
- Straightforward and communicative onboarding process that allowed Stiltz to start offering finance quickly and responsibly
- High borrowing limits, which gave customers access to finance for significant purchases, such as Stiltz home lifts
Stiltz were searching for a partner who puts customers first
Domestic elevators are typically a need driven purchase, which means waiting to save up to buy a home lift isn’t always an option for Stiltz customers. Flexible finance options would support those who would prefer to spread the cost over monthly instalments – but it was extremely important to offer finance in the right way.
Stiltz’ mission was to find a finance partner who would:
- Treat their customers fairly, putting responsible lending at the top of the agenda
- Make the onboarding process straightforward and easy for Stiltz colleagues
Why Stiltz chose Novuna
Novuna has a reputation for delivering an exceptional service, not just to our retail partners’ teams but their end customers too. This was top of the wish list for Stiltz, who pride themselves on enhancing their customers’ lives.
Furthermore, Novuna provided enhanced support for Stiltz’ internal teams. Previous experiences had been arduous and challenging but our onboarding process was completely painless.
Novuna were just easy to deal with. We could have conversations with them. We could nail out the detail of what we were trying to do.
Mike Lord, CEO at Stiltz Homelifts
The outcome
The team at Novuna Consumer Finance got Stiltz onboarded and set up quickly and, more importantly, compliantly – ensuring customers would engage with our finance options at the most suitable point in the purchasing journey.
We worked closely with Stiltz to pioneer a new telephone only process. Instead of finance being sold in the home, the customer will ring a dedicated phone line after their initial appointment to discuss the finance options available. This provides an extra layer of protection for customer, allowing them plenty of time to think about their purchase.
Our businesses worked seamlessly together to get Stiltz’ new finance offering all set up, which is already proving to be popular amongst customers.
We’re extremely proud to be helping Stiltz make their products more affordable and more accessible to more people.
Looking for results like these?
If you’re keen to join our growing group of retail partners, please get in touch with our team.
