Voted one of the best finance providers in the UK by our customers and industry

Novuna Personal Finance

We’re always working to enhance our service for customers taking advantage of our low interest personal loans. Our self-service digital platforms are transforming the personal loans market and make dealing with Novuna faster and easier than ever before.

That’s why we’ve been voted the Best Personal Loan Provider by YourMoney.com for the last 10 years running, as well as Customer Service Champion in the British Bank Awards. We’re also the only mainstream loan provider to provide full visibility of all our customer reviews from Feefo, updated in real-time, 24/7, with a consistent customer satisfaction score of 4.5/5* stars or higher.

And we’re particularly proud of retaining our coveted Feefo Platinum Trusted Service Provider Award*, for five consecutive years. Based on real customer feedback, it recognises businesses that go above and beyond to provide a consistently excellent customer experience year after year.

*based on 52,400 customer reviews

Novuna Consumer Finance

We’re one of the UK’s leading providers of retail point of sale finance, working with over 3,000 retailers from high street brand names to niche online ecommerce stores, providing fast, flexible finance solutions that integrate into all channels.

From seamless integration to real-time customer I.D. verification, our latest ServiceMark accreditation from the ICS reflects our continued outstanding service to support our retailers and customers throughout the purchasing process. And during the Covid-19 crisis, we’ve continued to be a reliable, trusted partner that retailers and their customers can rely on, focused on maintaining outstanding customer service.

Most recently, Novuna Consumer Finance was awarded the prestigious ‘Industry-Leading’ status by the CCMA | Contact Centre Management Association, achieving a five-star accreditation, making us the first ever finance company and one of just two UK companies across any sector to achieve this distinction.

Novuna Vehicle Solutions 

With a fleet of over 100,000 vehicles ranging from cars and vans to HGVs, we’re one of the UK’s top 10 largest leasing companies and have been voted Leasing Company of the Year (more than 20,000 vehicles) in the 2024 Fleet News Awards. Our Total Asset Solution capability to fund, build and manage every kind of mobile asset provides us with the unique capability to support customers across every stage of the vehicle life cycle.

In 2024, Novuna Vehicle Solutions won the Feefo Platinum Trusted Service Award for the second year running, which acknowledges our exceptional customer service and customer satisfaction, after averaging an impressive score of 4.6 out of 5 stars from over 200 customer reviews.

Through our ground-breaking end to end decarbonisation solutions, we’re recognised electrification leaders. That’s why many of the UK’s largest and most complex fleets rely on Novuna to accelerate their transition to electric vehicles and why we are proud to be recognised by the industry, for our innovation.

But don't just take our word for it! Novuna Vehicle Solutions was recently recognised by the Institute of Customer Service in the 2024 UK Customer Satisfaction Awards, winning the Sustainable Customer Services Award.

Novuna Business Finance

We’re now the UK’s third largest asset finance provider, powering the growth aspirations of SMEs and larger corporations across multiple sectors through our bespoke, flexible finance solutions. As the first provider in the UK to be accredited to offer the British Business Bank’s CBILS, we’ve played a prominent part in helping businesses navigate the pandemic.

And now our digital innovation, including credit automation for faster decisioning, is helping introducers to get instant funding decisions for their clients, delivering the efficiency they demand in a changing world. That’s why our multi-award winning Business Finance division were named 'Best Leasing & Asset Finance Provider' in the 2024 Business Moneyfacts Awards.

Our ongoing commitment to excellence and innovation recently earned us the title of 'Best Use of Technology - Commercial Lender' at the Credit Awards 2024, a prestigious accolade that celebrates our state-of-the-art systems, which have earned us a stellar reputation for delivering a smooth and seamless customer experience. This outstanding customer experience has been recognised by the Institute of Customer Service, who have provided us with a ServiceMark as a testament to these high levels of customer satisfaction.

Novuna Business Finance has most recently been awarded the prestigious ServiceMark with Distinction accreditation by the Institute of Customer Service. This is the highest level of recognition attainable, making Novuna Business Finance one of just 23 companies in the UK to have been recognised by our customers and our people at this superior level.

Novuna Business Cash Flow

We provide a revolutionary approach to helping SMEs improve their cash flow. Our fast, flexible finance solutions enable businesses to release funds from unpaid invoices at rapid speed. Recognised as SME Lender of the Year and for Best Use of Technology at the 2023 Credit Awards, before going on to win the award for Innovation in the SME Finance Sector at the 2024 Business Moneyfacts Awards, we have a proven track record in the cash flow finance market with an established digital capability using FLi, our market-leading onboarding platform. We don’t tie our clients in for long periods and what’s more, we offer a 6-month trial period.

Novuna

We’ve been named as one the UK’s top 50 most inclusive employers four years running, which is a testament to our continued commitment to workplace diversity. Our flexible working practices and raft of development opportunities fosters a culture where all of our people can fulfil their potential.

And we’re playing a leading role in addressing climate change by creating innovative partnerships and directing the flow of finance to sectors which are reducing greenhouse gas emissions. That’s why we've been awarded with an EcoVadis Gold Sustainability Rating in 2023.

Novuna was awarded Best School Leaver and/or Apprentice Development Programme at the ISE Awards 2022, reinforcing our commitment to the acquisition and development of new talent.